U X
C A S E S T U D Y : V O L U N T E E R C O N N E C T
Volunteer Connect App
Ricky Pangilinan
Dorvan Davoudi
Time is everything.
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“I'm wasting too much time searching for volunteer opportunities.”
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From our research, word-of-mouth and community are the favoured methods of finding opportunities.
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Digitizing this experience of networking and trust will aid in the lengthy search process, so that users can dedicate their valuable time to personal growth and what matters most--giving back to the community.
Process
User Interviews
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Five individuals were interviewed, each from different industries including HR Management, Emergency Medical Services and Graphic Design, all of whom volunteer regularly.
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Some of the questions we asked were:
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Ideally, how much time would you spend looking for volunteering opportunities?
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What motivates you to volunteer?
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How do you think volunteering impacts a community?
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What would deter you from volunteering and why?
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Insights
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Reliability of word of mouth
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Trust of organization reviews by friends and fellow volunteers
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Importance of cutting down search time
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Efficiency of a user-friendly interface
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Ease of open communication within community
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User Personas
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Greta is a mid twenties woman in the city who has a passion for the arts and helping others. She's a working student but always wants to dedicate some of her time to volunteer. On top of assignments, studying and working part time, she’d like to use what’s left of her schedule to volunteer–and not spend most of that time looking for volunteer opportunities.
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Information Architecture
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After gathering information from our personas for their goals, motivations, and frustrations, we began to think about the structure of our app and conducted a content audit, card sorting and tree testing.
Task Flow
POP Testing
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We learned/changed:
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“Favourite” and “Refer a friend” functions
were missing from Organization Profile -
Information on 2 pages unnecessary
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Added heart button for favourite function
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Added “Refer a friend” function
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Include scrolling to accommodate information
Wireframes
POP Testing
​
We learned/changed:
-
“Favourite” and “Refer a friend” functions
were missing from Organization Profile -
Information on 2 pages unnecessary
-
Added heart button for favourite function
-
Added “Refer a friend” function
-
Include scrolling to accommodate information
Style Guide
When we thought “volunteering” as a whole, we remembered what one of our interviewees mentioned when answering the question, “What motivates you to volunteer?” Her answer was that, “It makes me feel human.” Ideas stemmed from words like Humanity, helping hands, natural, earthy and community in designing the interface of our app.
Learning Outcomes
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Constant testing and the careful synthesis of information pushed our vision to clarity.
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The creation of personas kept us on a steady path.
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Are better acquainted with the tools of the industry
(InVision, Marvel, POP, Figma and Sketch) -
The amount of time that is required to create a user
experience that is organic and natural. -
Being open when interviewing people and asking
them to test our prototypes.